Airwave Support
Airwave are on hand to help and assist customers with their connectivity problems. We are available to talk to directly, no automated systems or long call queues. We can help diagnose your problem and help to solve it.
We have listed the most common problems below. If need further assistance, please email or just give us a call.
Broadband Support
Please click on the question below to reveal the answer to the support query:
My broadband is not working. What do I need to do?
What is my wireless/Wifi password?
My internet is slow – why?
Is it possible to have more than one computer online at the same time ?
What is your smtp/outgoing email server?
Is it possible to use the broadband for gaming online?
Please click on the question below to reveal the answer to the support query:
My broadband is not working. What do I need to do?
If you experience a problem getting online, it is always a good idea to reboot your router as they can hang from time to time. If this doesn’t work ...More Details .....
What is my wireless/Wifi password?
My internet is slow – why?
Is it possible to have more than one computer online at the same time ?
What is your smtp/outgoing email server?
Is it possible to use the broadband for gaming online?
AirTalk Support
Please click on the question below to reveal the answer to the support query:
My phone isn’t working – is there a reason?
I’ve signed up to Airtalk but I want to use my old number. How do I do this?
I have signed up to your Airtalk phone service, so do I ring up and cancel my eircom line now ?
Please click on the question below to reveal the answer to the support query:
My phone isn’t working – is there a reason?
Your Airtalk phone service relies on your broadband in order to work. Is your broadband working? Check to make sure the cabling has not been disturbed. Do you have a spare phone handset that you can test with ? If that doesn’t help contact our office and we can check the line itself.
I’ve signed up to Airtalk but I want to use my old number. How do I do this?
I have signed up to your Airtalk phone service, so do I ring up and cancel my eircom line now ?
Account Support
Please click on the question below to reveal the answer to the support query:
Can I get a copy of my last invoice ?
How can I access my customer portal ?
When will my account be direct debited ?
I have received a email saying my account is in arrears ?
Please click on the question below to reveal the answer to the support query:
Can I get a copy of my last invoice ?
Each customer has an online portal which can be accessed through our web site. The portal gives access to your current balance and copies of all your invoices.
How can I access my customer portal ?
When will my account be direct debited ?
I have received a email saying my account is in arrears ?